Shipping policy

We do our best to get your order to you quickly, safely, and easily.

For information on returns, refunds, and exchanges, see our Return Policy. For our full legal terms, see our Terms of Service.

Processing Times (In-Stock Items)

Orders for in-stock items typically ship within 5 to 7 business days of purchase, fulfilled by our partner JobJob LLC.

That said, we're a small operation, and sometimes things slow down. Shipping may be delayed due to:

  • High order volume
  • Holidays
  • Weather or natural events
  • Carrier delays or logistical issues
  • General "life happens" situations

We appreciate your patience when things take a little longer than expected.

Pre-Orders

Pre-order items are produced after the pre-order window closes, and shipped once they arrive to us. Important notes:

  • Estimated ship dates are posted on each product page (most current pre-orders are scheduled for Q4 2026)
  • Physical and digital pre-ordered items will be shipped after our Kickstarter backers have received their rewards
  • We aim to ship pre-order items within 1 month of receiving inventory
  • All pre-order dates are estimates and subject to change

If timelines shift, we'll do our best to communicate updates clearly.

Damaged or Defective Items

We want you to receive your order in great condition, and we stand behind everything we ship.

If your item arrives defective, broken in its original packaging, or you receive the wrong item: This is on us. Contact us at gamegaragellc@gmail.com immediately upon receipt and we'll evaluate the issue and make it right. See our Return Policy for details.

If your package is damaged in transit by the shipping carrier (the box arrives crushed, soaked, or visibly mishandled): This is the carrier's responsibility. We recommend contacting the carrier directly to file a claim, but reach out to us too and we'll help where we can.

Lost or Stolen Packages

Once your order has been shipped and handed off to the carrier, ownership and risk transfer to you, the customer. We are not responsible for packages that are lost or stolen after delivery is confirmed.

If your tracking shows delivered but you haven't received it, we recommend:

  1. Checking with neighbors or your building's mail room
  2. Waiting 1 to 2 business days (carriers sometimes mark packages as delivered prematurely)
  3. Contacting the shipping carrier directly to file a claim

We're happy to help you navigate this process, but we cannot replace lost or stolen packages at our cost.

International Shipping

We are happy to ship internationally, but please note:

  • International shipping can be expensive
  • Delivery times may vary significantly
  • We are not responsible for customs delays or carrier delays in your country

Additionally:

  • We do not pay VAT, import taxes, tariffs, customs fees, or any additional charges imposed by your country
  • These costs are entirely the buyer's responsibility and may be required before your package is released for delivery

Please check your country's import policies before ordering. Game Garage LLC does not currently hold a VAT number.

Address Accuracy

Please double-check your shipping address before placing an order. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout, and the cost of reshipping a returned package will be the customer's responsibility.

Cancellations

Changed your mind? No problem.

  • You may cancel your order for free as long as it has not shipped yet
  • To cancel, email us at gamegaragellc@gmail.com as soon as possible

Once an order has shipped, we are unable to cancel it. At that point, you can refuse delivery or follow our Return Policy once the package arrives.

Working With You

We genuinely want you to have a good experience.

If something feels off, confusing, or frustrating:

We're a small team, but we care a lot.

Thanks for supporting Star Garden Store and Game Garage LLC ✨ Oh, and also JobJob...